You only need to book 30 minutes in advance if the first delivery is within travel zone 1, one hour in advance if in travel zone 2 and 1.5–2 hours if further out of.
The courier will ask you to verify or sign in the courier app on their smartphone. In addition, our dispatch team and courier will contact you with their courier ID before arriving at the address so you can easily identify them.
"When you fill in the form, you can use the free Preferred Courier service in your online account. You can choose couriers you have used before and whom you have given a 5 star rating. Your chosen courier will receive a message that you would like them to deliver your order. If the courier wants to take the order, he/she clicks on it."
We don’t know in advance what car the courier is driving. To make sure you get a courier whose car is big enough, specify the dimensions and weight of the item. You will get responses from couriers who have cars big enough to fulfil your order.
If you change the order after the courier has set off, you will be charged ₹ 200. You can make changes through your online account or by phone, but these changes have to be agreed with the courier.
We can always find a courier, the only issue is time. For example, it can sometimes take up to an hour to find a courier if you book a courier on Friday, which is the busiest day of the week.
Our system works on the basis of responses. So far, no couriers have responded to your order. Depending on the day and the route, it can take from one minute to an hour to find a courier.
You will receive a text message or email. The recipient will also receive a text message notifying them that the courier is coming (unless the delivery is a surprise).
